Customer Service: Customer communication at eye level

Whether it’s inquiries by phone or e-mail, complaint management, or community care in social media – customer service today is more than just a friendly voice speaking into the receiver. For companies, direct communication with customers is indispensable. Only a positive customer experience ensures sustainable success. Trust in the reliable service of outsourcing4work and rely on experienced employees for your Customer Service.

PERSONALITY AND BRAND IMAGE: WHY PROFESSIONAL CUSTOMER SERVICE IS CRUCIAL FOR YOUR COMPANY’S SUCCESS

Human communication makes all the difference: authentic customer contact is essential when it comes to convincing customers to stay with your company in the long term. Your customers will only continue to remain loyal to your products or services if they feel they are in good hands when talking to your customer service team. Professional customer service can therefore be the decisive factor for success.

Customer Service: Customer communication at eye level

Whether it’s inquiries by phone or e-mail, complaint management, or community care in social media – customer service today is more than just a friendly voice speaking into the receiver. For companies, direct communication with customers is indispensable. Only a positive customer experience ensures sustainable success. Trust in the reliable service of outsourcing4work and rely on experienced employees for your Customer Service.

THINGS DON’T ALWAYS RUN SMOOTHLY IN EVERYDAY LIFE:

Sometimes problems arise, or customers have specific questions about products or services. This is where customer service comes into play. If your company impresses with a quick solution and in a friendly manner, then you can win over your customers. The important thing is that customers feel they are taken seriously, and that customer service is oriented towards their needs. This requires tact and empathetic communication. Professionalism and experience in customer service are therefore indispensable.

Your brand image can also be affected by how positively or negatively this contact is perceived to be. If your customers find that you cannot deliver on your brand promise, they will quickly turn their back on you. That’s why you should focus on providing a customer experience that reflects your brand identity – across all channels. The ultimate goal of customer service is to ensure an emotional connection between customer and brand, a task which the experienced employees from our company will gladly take on for you.

MULTILINGUAL, EMPATHETIC, COST-EFFICIENT, RELIABLE

This is how outsourcing4work can support your company with customer service outsourcing.

Professional customer service demands one thing above all: time. We take care of your customer communication so that you can concentrate fully on your core tasks.

TASKS THAT CAN BE CARRIED OUT FOR YOU BY EMPLOYEES IN THE AREA OF CUSTOMER SERVICE:

  • Supporting your hotline or service center
  • Handling all inquiries by telephone, post, fax, or email
  • Online live chat with users on your website, portal, or online shop
  • Complaint management and processing
  • Multilingual communication with new and existing customers
Was macht ein Frontend Entwickler?

COMPANY SUCCESS FIRMLY IN SIGHT:

RELY ON BACK OFFICE OUTSOURCING SOLUTIONS FROM OUTSOURCING4WORK

CALL CENTRE ATMOSPHERE – A THING OF THE PAST

With outsourcing4work, your customers are in competent hands. In just a few days, we can provide you with suitably qualified employees who have years of experience in customer communication.

Customer service employees are specialised in handling customer enquiries, dealing with complaints, and community care in portals and live chats. Reliable working methods and empathetic communication are a matter of course for our customer service specialists. Whether your communication is in German, English, or other foreign languages: with us, you will find employees who are ideally equipped to work in international projects and teams. Whatever the case, you can be certain that your new and existing customers will receive reliable and efficient support.

REMAINING FLEXIBLE WITH OUR CUSTOMER SERVICE OUTSOURCING

Benefit from maximum flexibility: decide for yourself whether you need permanent support in your company or whether you just want to outsource tasks for a fixed period of time. We offer solutions that suit your company so that you can deal with fluctuating order volumes and peak times in a relaxed manner.

ACHIEVING GOALS TOGETHER

outsourcing4work is your partner for back-office outsourcing solutions. Whether it’s virtual assistance, image processing, data entry, research tasks, digital marketing or customer service – our experienced employees keep your back-office running smoothly.

Would you like to find out more about customer service outsourcing? Then why not get in touch to arrange a non-binding initial consultation with us today!