Solution for Data capture

Data collection is taking on an increasingly important role in the day-to-day operations of a business. Data helps to predict trends, learn about the market, understand consumers or make important decisions. Above all, the quality of the data captured plays an important role. Find out exactly what the term data capture means, what challenges there are in capturing data and what you should consider as best practices in the following article.


What does data capture mean?

Data capture means that certain data is recorded or measured and stored as records, usually on a mobile device or computer. Analog data can also be collected, recorded, and measured. For example, there is copy and paste, data cleansing, data extraction, document capture, image data accumulation, Excel data, off and online data capture, product data, invoice capture, or XML data capture.

Different areas of data capture

Are you wondering what the different areas in data collection mean? Here you will find an overview:

The copy and paste process

Copy-paste data capture is suitable for address data, phone numbers, or similar. You can have the relevant data transferred from one format to another for safe storage. For example, the data is copied from an MS Word document to an Excel spreadsheet.

Data cleansing

Data cleansing involves many different tasks. For example, have the data classified, modified, or organized. The goal is to make the data sets manageable. Deleting duplicate records can also be useful for this. Some data needs to be updated, invalid data needs to be identified, and certain information should be standardized.

Data extraction

Data extraction can be done from the Internet, from databases, Word, or PDF files. Metadata on selected products, or markets, can be extracted, and information on trends and developments can be recorded.

Document capture

Have documents that have not yet been digitally captured transferred. Often these are files, response cards, or entire libraries.

Image data collections

Capturing image data requires some expertise, as images must be extracted, sorted, stored, indexed, and cataloged.

Excel data

Most companies have Excel data that is constantly administered and updated.

Off- and online data acquisition

Offline data capture deals with capturing and storing all data that is not available online into digital storage systems. Thus, this task is similar to document capture. On the other hand, online data capture deals with data that is available online, such as image archives, digital directories, or study results.

Product data

Does your company have different products? The data of these products must also be recorded and processed uniformly.

Invoice capture

The correct capture of invoices is crucial for their further processing in the form of document data verification and audit-proof transfer to a company’s finance department.

XML data capture

XML data capture involves capturing files in an XML-compatible format. XML data is required for a platform-independent exchange of data between computers. This computer language is used to represent data in text form.

Data capture challenges

The data capture work process comes with some challenges. It is very time-consuming, can cost a lot of overwhelming employees due to its high complexity. Unreliable data entry staff can lose or damage records in the worst-case scenario.

However, many of these factors can be avoided with a few best practices.


Best practices in data capture

Proper planning

Plan the data capture process so there are no misunderstandings. Provide clear instructions to the responsible employee.

Clear work instructions

Especially with complex data, a clear and understandable way of working is important. Make sure that the employee has understood the task to your satisfaction and can implement it.

Check initial results

To keep an eye on the data entry quality, you should ask to see the first work results after just a few hours. In this way, you can prevent the employee from working incorrectly over a longer period of time.

Data security

Create a log of how sensitive data is handled. Educate your employees about the importance of data and its security.

Save time and costs

You can save time and money by relying on an experienced outsourcing partner for data collection.


We are your provider for Business Process Outsourcing

Do you need help with data capture? outsourcing4work is your partner for efficient BPO solutions in data capture. We search and find the right people for your company and support you in your work. We offer cost-efficient and flexible solutions for your company.

Would you like to get to know us? Then arrange a free initial consultation today.

If you would like to learn even more about the topic of data entry, you will find a detailed explanation of this area of work as well as a detailed description of offline data entry in our blog.

Professional image editing for Amazon stores

How an image editing service can help your Amazon Shop? 

With professional image editing for Amazon stores, you will enhance your online store with appealing and sales-promoting product images. 

Are you about to sell your products through an Amazon store? Are the product texts and photos checked off your to-do list? Image editing can tie up too much time, and/or there may not be the expertise in the company to do this work satisfactorily. In this case, it makes sense to hire a professional image editing service to support you in this area for the time-consuming editing of images. After all, especially in Amazon stores, the product images are often a deciding factor for whether a customer ultimately buys a product or not. 

Why image editing is so important for Amazon stores? 

The biggest difference in buying online as opposed to buying in a store is the fact that the customer does not have the opportunity to hold and touch the product in their hands before buying it. Haptic perception is completely eliminated in online retailing. 

Visual perception, therefore, has a very large influence on a purchase decision. That is why it is particularly important to cover this visual component and to convey a unique shopping experience to the potential customer through skillfully edited product photos. The combination of a lively product text and an optimal product image appeals directly to the online customer on an emotional level. This allows you to reach a large portion of different types of buyers at the same time. 

In order to achieve a perfect end result, image editing is an important point. However, professional photo editing takes a lot of time, which ties up your capacities and may also exceed your skills. In this case, it makes sense to let a specialist perform this task. 


What needs to be considered with image editing for Amazon stores?  

Consistent imagery is a very important factor. So, the background should always be the same for the product photos in your Amazon Shop. If the pictures are taken with different light, in front of different backgrounds or by different photographers, then this can also be recognized by potential buyers and in many cases has a negative effect. Professional image processing can ensure a uniform appearance here and thus a serious appearance. 

Another important point is the lighting. Here, too, there are often differences in the original photos, which can be adjusted by image editing and thus put your products “in the right light”. 

With image editing for Amazon stores, it is also important to make sure that the product photos are the same size. Amazon has a list of standards that apply to all product images in Amazon Shops and must be adhered to.  

In addition to these standards, there are often specifications of your own corporate design that must be adopted for the product images. These also have to be taken into account when editing images, which can also be very time-consuming.  


Use a professional image editing service 

Should you decide to use an image editing service, it is important that the aforementioned parameters are precisely defined in advance. This is the only way your partner can deliver the best results. 

The time component can be a decisive factor in favor of handing over this process to an expert in the field of image editing. If you want to fill an online store, such as an Amazon store, with products, it usually involves a large number of images that need to be processed in a timely manner. A service provider who specializes in image editing will take care of this work for you and, thanks to their expertise, will manage to edit all the images in the desired quality in a short time. At the same time, the costs for such a service are predictable and transparent. 


Tips for posting product photos in an Amazon Shop 

There are a few tips that you should follow when posting product images and image editing for Amazon stores – regardless of whether you do the image editing yourself or whether you use the services of a specialist: 

  • Use high-resolution product photos: 
    This will ensure that the viewer can zoom in on the images at will, and that details are also easy to see. 
  • Include usage images: 
    Whenever possible, take pictures that show the product in use. Potential buyers will be able to better visualize how the product works in everyday life. 
  • Post pictures with different angles: 
    Photograph the product once too often rather than too little. Every customer is different and interested in different details of the product. 
  • Professional product photos: 
    Don’t skimp on quality here. The equipment and the professionalism of the photos are often decisive for the purchase. 
  • Image editing: 
    Professionalism counts here, too. Image editing puts the finishing touches on good product photos or transforms less professionally created images into appealing product photos.  


Your partner for professional image editing for Amazon stores 

outsourcing4work – remote solutions – is your experienced partner, mediator, and consultant in the field of business process outsourcing (BPO). We have been working with partner companies in India for many years and can provide you with any specialization and capacity you need in the shortest possible time. As part of comprehensive BPO services and back-office solutions, we offer a professional image processing service, which is characterized above all by speed, flexibility, quality, and cost-efficiency.  

Do you also want to benefit from the possibility of professional image editing for Amazon stores and enhance your online store with appealing product images? Then get in touch with us now. We will be happy to advise you on various models of cooperation and are sure to find a custom-fit solution.


outsourcing einer virtuellen Assistenz

Do you already use a virtual assistant in online marketing to realize your plans?  

The topic of virtual assistants has grown immensely in recent years, especially in online marketing. Online marketing is one of the most multi-faceted areas of marketing activities. It makes sense to use the skills and knowledge of an external virtual assistant for various tasks. In this blog, you will find out how and in which activities you can specifically use a virtual assistant for your online marketing.

Outsourcing as a turbo booster for your online marketing  

The topics in online marketing are in a constant and explosive process of change and new trends and strategies are appearing all the time. Online marketing is the fastest moving discipline in the marketing field. Smaller companies or marketing departments are often not equipped with the necessary know-how in this field or lack the time to deal intensively with this area. So that you don’t have to run behind the rapid changes, it makes sense to specifically outsource this area of activity to a virtual assistant with expertise in online marketing.

From strategy to search engines to content marketing

In online marketing, however, it is also true that not everyone can know or be able to do everything. This makes it all the more sensible to divide up specific areas and hand them over to virtual assistant specialists.

A foundation stone for your success in the coming months and years can be laid as early as the strategy development stage. A virtual assistant with this area of expertise will consider which measures, channels, and concepts are optimal for your company. Based on your goals and target group, a strategy is then developed and a concept is created on how, when, and where you should specifically appear in online marketing.

With the insights of the virtual assistant from the strategy planning, you can specifically filter out and determine in which areas of online marketing you need support.

A virtual assistant can not only take work off your hands in terms of a comprehensive online marketing strategy but can also act in a supportive manner when it comes to short-lived tasks such as an email campaign or research. By working with a virtual assistant, you can focus more on your day-to-day business and your daily core tasks.


Besides activities in online marketing, you can also use a virtual assistant in many other areas:


  • General administrative tasks
  • Composing and answering e-mails
  • Updating your company website or online portfolio
  • Organizing your calendar (appointments, meetings, etc.)
  • Maintaining your network, e.g. on LinkedIn
  • Writing proposals and customer acquisition
  • Social media management
  • Design
  • Human resources management tasks
  • IT-related tasks
  • Taking minutes of virtual meetings
  • Helping out in private life


Find a competent virtual assistant for your online marketing:
This is how it works!  

outsourcing4work – remote solutions is your competent partner, mediator, and consultant in the field of business process outsourcing. We were founded in 1993 and have been working completely remotely for several years. We have been working with partner companies in India for many years and are able to provide you with a suitable professional in the shortest possible time. In addition to various BPO services, we also offer professional and qualified virtual assistants. These shine above all through quality, speed, precision, flexibility, and cost-efficiency.

Thanks to our experienced business model, we respond to every need in a tailor-made manner and offer you suitable service. Another advantage for you is that the cooperation is plannable, transparent, billable to the minute, and guaranteed for the period of time you want to realize your plans.


Would you like to benefit from working with a virtual assistant for your online marketing? Then take advantage of the opportunity for a free initial consultation, in which we will advise you and find a joint, suitable solution for you.

A professional image editing service offers you and your company advantages.

A professional image editing service can save you a lot of trouble and, most importantly, a lot of time. Whether you run an online store or are a professional photographer. Whenever a project requires a lot of photos at a time (or if you have images to edit on a regular basis), you realize what a time-eater image editing is. Looking at service providers that can provide image editing services is very worthwhile. In fact, outsourcing your own image editing as part of Business Process Outsourcing (BPO) offers some advantages for you.  


5 Advantages of professional image editing services


  1. Costs 

When you use an image editing service, you will obviously incur costs. But you are in control of the cost. Whether you prefer to charge on a per-minute basis or a fixed price is up to you. The service can be applied completely flexibly to your needs. This flexibility allows you to keep track of costs and to include them as fixed costs in your planning.  


  1. Style 

Are you worried that your own style will be lost by outsourcing image processing? There’s no need at all, the specialists who will be doing the image editing for you always stick to the photographer’s or company’s style. Of course, when you commission the image processing, certain parameters can be set, which will be taken into account by the respective processor in order to remain true to your style. 


  1. Time 

The professionals, whom you pass the editing of your images to, usually work faster and more efficiently than if you, or an employee, did the work yourself. On the one hand, the specialists bring a high level of experience and expertise in image editing and they use the latest and most suitable tools for editing. Besides, you don’t need to hire and train new employees, which also affects the available time. In conclusion, it must be noted that the time saved by using an image editing service also gives you a competitive advantage, as projects can be completed faster.  


  1. Know-how 

You work with professionals when you use the service. The professionals do top-notch work in the areas of digital image editing, restoration of images, or even retouching. Not to mentionthe editors you will work with are always at the cutting edge of technology and have the latest knowledge when it comes to image editing.  


  1. Capacity 

Whether you need to edit small number of images on a regular basis, or you have jobs with a large number of photos every now and then, there is a customized solution for every volume. Especially for larger orders, such as opening an online store, where sometimes vast quantities of the highest quality product images possible are neededit is enormously helpful if you have a whole team available for image editing and to take this work off your hands. In terms of your own capacities, it means that you have this work stage out of your mind and can concentrate on your core competencies and your daily business.  


outsourcing4work – Your partner from Germany  

If you want to put image editing in professional hands, need to react flexibly to your own situation and current needs, or simply want a time-consuming job done quickly, professionally, and cost-effectively, outsourcing4work is the right partner for you.  

Within the scope of comprehensive BPO services, outsourcing4work offers a professional image editing service, which is characterized above all by speed, flexibility, quality, and costefficiency.  

With outsourcing4work you have a German partner at your side who offers you the solutions that support and advance your business. Book an appointment for a free initial consultation now!


HTML conversion by professionals

If you want to convert HTML, then it usually involves saving the content from the webpage while retaining the original format. But the reverse is also possible: documents of all kinds can be converted to HTML format so that they can be easily opened and read in browsers.

When converting to HTML on a large scale, which means hundreds or even thousands of pages, you will need the help of a professional. You can convert individual documents yourself, depending on the template or your target format. However, large amounts of pages will cost you so much time that it’s better to delegate.

HTML conversion by professionals

Conversion professionals have the necessary expertise and the software tools. It’s especially worth your while to take advantage of their services if you have a lot of files. They know what work steps can be automated and what might require manual post-editing. In some cases, this might mean direct editing or a clean-up of the HTML code prior to conversion, or the HTML files are first converted to an intermediate format which lets you edit them more easily. The following conversions are the most popular:

  • Converting HTML to Word and Word to HTML
  • HTML data export to Excel, or Excel data for websites to HTML
  • HTML to PDF and PDF to HTML
  • Image files to HTML, such as a slide show
  • Converting PowerPoint presentations to an HTML slide show
  • Converting HTML to PowerPoint

There are naturally many more possible formats that can be converted from or to HTML, especially for document formats that use page-based display. Printed material, such as catalogues or books, can also be scanned in and converted to HTML with the help of image and text recognition.

BPO to India: HTML conversion at low rates

Format conversion is a typical service provided by BPO (business process outsourcing). Since it usually involves very labour intensive yet simple tasks, hourly wages play a decisive factor here. Wages are especially low in countries like India, which is one of the reasons that India has established itself as the world’s most popular outsourcing location. There are a number of professional BPO providers with good references and standardised processes.

We at outsourcing4work are happy to find you a provider who will deliver you professional HTML conversion services at a low cost. We have many years of experience in the procurement of outsourcing services to India, and have an established partner network. In addition to BPO services, we also realise complex IT projects in the fields of software development and web design in India. We are experienced in the coordination of complex processes across many time zones, and can guarantee you reliable and accurate execution in accordance with your ideas.

Catalogue processing is a recurring task in the retail sector; e-commerce is seeing rapid growth in the B2C sector, as well as the B2B. More and more transactions are taking place on the internet, and a properly maintained website is a must to do business online.

Outsourcing catalogue processing is often used by online shops as well as for digital catalogues. In both cases, you will need to have a suitable amount of raw material comprised of product images, descriptions, technical information such as pre-installed parts, specifications, material or components and weight in a structured digital form. You can give access to the product database to the outsourcing employees for e-commerce pages.

Desktop publishing applications (DTP) are used to produce digital catalogues in document form, such as QuarkXPress, Adobe InDesign or Microsoft Publisher, with which graphic and design heavy documents can be set, like with a word processor. This kind of catalogue processing is individual projects that occur monthly or seasonally and have a specific inventory and delivery date.

However, for larger shops catalogue processing continuously takes place. There are also new products that need to be added according to a pre-determined pattern. A worker who has been sufficiently trained in the system will need to enter the content through descriptions, illustrations, videos and photos.

Usually, there is a specific style guide for the catalogue processing which defines image size, frames, paragraph lengths, technical data formats, headlines and subheadings, text length, word choice and expressions, file formats, meta tags and much more. The more exact the details, the better you can outsource the work.

Outsourcing for catalogue processing

Catalogue processing is generally not complex work, but instead a task that requires accuracy and reliability. In an online shop, incorrect information can lead to unsatisfied customers and even merchandise returns. It’s therefore recommended to find a permanent partner that you train accordingly and who can be employed again in the future if necessary.

Good communication and clear information is key in the training period. Quality control should also be kept in mind, and you should retain competent staff who can guide the outsourcing employees.

At outsourcing4work we are very experienced in coordination across distance. We specialise in IT and BPO (business process outsourcing) employees from India, a country that is very popular among international clients thanks to its technical expertise.

We know that cultural differences and time and locational distance can bring about misunderstandings during projects, which is why we employ our own Scrum project managers who stay by the sides of our clients for advice and support throughout the entire project.

Our Scrum professionals have many years of experience with India, and have experience with common outsourcing issues. This allows us to prevent many difficulties, and even if one should arise, we can quickly find the right solution. We also take over much of our client’s work with it comes to the contract. We assume responsibility for the employment and payment of the Indian outsourcing employee. Our clients can conclude a contract directly with us as a European company. This makes the process much easier and also ensures legal transparency

IT System Administrator aus Indien

A traditional IT system administrator is responsible for ensuring that the IT systems run smoothly, securely and without any interruptions. They are a very important role in companies and institutions, and just like in other fields, the IT system administrator role has undergone a major change over the last few years. The reason behind this? The rapid growth of the internet.

While earlier you could hire one or just a few IT system administrators for the entire infrastructure (i.e. managing all hardware and software products), this is now no longer the case. IT management now deals with many different types of hardware, various application software, server work, cloud management and works with a number of online tools and service, in addition to many other tasks.

Today’s IT system administrators

Purely hardware-related work is usually outsourced to local service companies which ensure uninterrupted and error-free operation and replace any defective hardware. There are other highly specialised IT administrators for individual software solutions in the office, data centre or in the cloud. Depending on the company and the field of application, individual specialists will take over specific tasks, as long as they have the necessary expertise.

The larger the company, the more likely it is that they can hire their own IT administrators for individual areas. If the IT administrator is experienced in several key technologies at a high level, they can manage multiple areas at the same time.

Outsourcing an IT system administrator: targeted savings

Outsourcing comes into play when the management of an IT system can be done entirely online. And thanks to the increase in cloud technology, this now applies to many IT systems.

Cloud services such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or Software as a Service (SaaS) are quickly taking hold in companies due to costs. When changing over to a cloud service, an IT administrator will need to have different qualifications, qualifications that previous IT administrators might not have. You can either bring your own IT department up to date with training and certifications, or you can hire new qualified employees.

The relevant expert knowledge will always be necessary no matter what your chosen strategy is or the complexity of the implementation. Sometimes it’s enough to hire a suitable administrator for only a temporary period of time. In both cases, you can definitely save money by hiring professionals from countries such as India.

Many major corporations and international companies have realised this, and rely on virtual IT system administrators. Virtualisation and the needs-based scaling of IT infrastructure in the cloud (IaaS) is a quickly growing business.

Decentralized IT employees not only have the advantage of cost savings, but it is much easier to organise need-basedround the clock service. Various providers from India offer packages that will suit your needs.

How to find an outsourcing IT administrator in India

Thanks to its large population and many years active service in the IT industry, India offers excellent workers who specialise in all areas of technology. In the country well-known for its excellent IT professionals, you will easily find a suitable expert in every area, including experience and certifications from large IT companies like Microsoft, who also officially confirm the expertise.

outsourcing4work can help you quickly find the right IT system administrator for your needs. We have many years of experience in the procurement of India staff and have a large network of partners with professionals in all areas. In addition to procurement, we also take over important coordination activities and use our own Scrum project managers who will accompany you throughout the entire project phase. You conclude the contract directly with us as a European company.

If you are looking for a virtual assistant, try looking outside your country. You can find many qualified professionals in the business process outsourcing (BPO) field at unbeatable rates in offshore destinations such as India.

BPO and IT outsourcing to India are becoming increasingly popular because the Asian country offers the perfect mix of high-level expertise and low costs, which is nearly impossible to find anywhere else in the world. Is it therefore any wonder that India currently holds more than 55% of the global outsourcing market for IT services?

Looking for a virtual assistant? India has the locational advantage

Nowadays, you can find much more in India than just software developers or IT professionals. If you are looking for a virtual assistant, you can easily find one in India. BPO outsourcing to India has a long tradition and is supported by large companies. British Airways was one of the first Western companies to build its own location intended for BPO in India.

The airline was suffering from increased competition and high staffing costs, and decided to create a branch in India for time-consuming database queries and tasks. This decision was quickly proven to be right, and the Indian offshoot quickly grew into big business. In 2006 it was given the name WNS Global Services and entered the stock exchange as a private business process outsourcing company. In the meantime, WNS Global Services works for many global clients in the corporate environment, and provides specialised services on a large scale.

The Indian BPO sector has expanded quickly over the last ten years, thanks to the rapid growth of the internet and new web technologies. It is now simple to hand over work to decentralised teams and to work purely online with video conferencing technology, cloud software and online collaboration tools. This is already common practice in most businesses. Team members are usually found in different locations, but can still collaborate efficiently thanks to the intranet or internet.

The still relatively young field of virtual assistance is also based on these new technological possibilities. Many traditional secretarial tasks can be easily delegated to a virtual assistant. In comparison to secretaries, an online worker is much more flexible and affordable.

If you are looking for a virtual assistant, you can save quite a bit by using professionals from India. The well-established BPO sector means there is an army of diversified online professionals who have already worked for international clients.

Finding and hiring a virtual assistant

Hiring a virtual assistant for a specific area doesn’t mean that you have to use unreliable freelancers or set up your own branch in India – there are many established offshore providers who specialise in Western clients. They all have many employees and a high degree of professionalism. However, it can be hard for a newcomer to figure out where to start. Generally it will be trial and error to decide if a particular provider is suitable to work with.

outsourcing4work can help with its personalised procurement and support services. We have many years of experience in procuring highly professional BPO workers from India, and have a large network of trustworthy partners in India. If you are looking for a virtual assistant, we can easily find the perfect profile to suit you.

In addition, we offer a comprehensive approach: we look after our clients in the project phase with our own Scrum project managers, and also take over the responsibility for payment and the contract as a European partner. We are also happy to help you further.

Systematic product research is essential in many areas of business, whether in purchasing, optimising business processes or for analysing the competition. A well-conducted product research will clearly show the best way forward for the company.

The internet has made this process significantly easier, as you can find nearly all the necessary information for almost every product. However, the web can be an overgrown jungle. In order to find crucial information on a product you will need to have a bit of research know-how as well as time. A simple Google search is usually not enough, and this is very true for any product which is commonly found.

Outsourcing product research

Product research can be fully or partially outsourced very affordably, thanks to business process outsourcing (BPO). There are now a large number of providers specialised in online research who charge low rates. If you use offshore providers from India, then it is possible to conduct online research for a fraction of the cost.

Research professionals often get results much faster and can find information that others might miss. They use technological tools which have been optimised for online research such as targeted search operators for Google and special search engines. Linguistic skills and the clever use of synonyms and relevant keywords also play an important role.

When doing product research, you will need to use knowledge specific to the product in order to uncover topic hubs. These hubs include websites, catalogues, databases, directories, journalistic articles, Wikipedia entries, Facebook pages, postings or also individual documents (PDF, DOCX, etc.) such as scientific works which can provide some of the most relevant and best sources for specific topics.

Complete or supplementary product research

Depending on the circumstances, it could be worthwhile to hand over the entire product research or to simply hire an outsourcing provider for just a primary information search. If you delegate the entire product research to external professionals, you will need to specify the details very precisely. A detailed Excel spreadsheet in which all the individual data and sources are structured is very well suited to this.

But it is also worth your while to give the product research to a specialist for the first overview. You can do more in-depth analyses later yourself, or instruct the outsourcing provider on the next steps and split the research.

However you choose to proceed – you will often reach your goal faster by outsourcing the product research. The costs are often manageable as well if you use Indian outsourcing workers. Salaries in the Asian country are very low, and you will find a huge number of highly trained IT and BPO professionals with many years of experience. There are agencies in India which specialise in online research. Depending on the topic, you can even hire an expert specialised in it who will gather together all the required information for you.

If you would like to take advantage of affordable outsourcing for your product research, then we at outsourcing4work can help you further. We are specialised in IT and BPO outsourcing to India and will easily find the right expert for your needs.

In contrast to other providers, you can conclude and develop your contract directly with us as a German company. We do not only care about the procurement of Indian professionals, but will also look after payment and support thanks to our own Scrum managers. This keeps your own effort at a minimum, and protects you against any unpleasant surprises.

Online Support aus Indien

Online support is one of the most important roles in the modern service economy, no matter if your company is a fitness nutrition corporation, an online retail shop, a bank or an IT company for custom software. Online support has replaced traditional telephone hotlines in many areas, and is offered as part of the support package in addition to other variants. The customer then selects their preferred form of communication depending on the specific circumstances.

Call centres and online support teams also often act as a filter and sort function for many support requests. A customer generally first makes contact with service forces who then forward on the case to specialists if necessary.

Online support ticket system

Modern online support usually works with an optimised ticket system. Each request receives a task ID number and, if possible, is sorted according to the type of request. Rather than just offering a general email address for online support, web forms are much better suited for online support. With these sorts of systems, it is also a good idea to offer chat applications which give the customer direct contact to an employee. A continuously growing database for recurring problems and questions is also great to have on hand.

A fast response time to issues is very important to customers. If a company expects its customers to wait in long telephone queues, it generates concern, reduces customer loyalty and creates a bad brand image. The reasons for these queues is bad planning, because the query volume has not been evenly distributed. Or, if a team is understaffed a customer will also need to wait a long time for any help. On the other hand, teams that are too large might not have enough work to go around. Therefore, excellent and quick scalability depending on customer traffic is very important for support centres.

Online support by external providers

Many companies are now starting to rely on outsourcing for their first level support. Instead of having your own large support department, it is much more efficient to use external professionals. This is especially true for small and mid-sized enterprises. Even multinational companies outsource part of their online support in order to focus more on their core competencies and increase their productivity.

This had led to the creation of a global market for telephone and online support providers. Technological advances and the global spread of broadband connections has made this possible. This has surely happened to you: by calling your local hotline number you suddenly land in a call centre located in another country. This is especially commonplace for booking portals and travel companies. The main benefit for the company is the significantly lower wages overseas.

Many IT companies like to use online support provides from India since the salaries there are especially low and the country is full of IT experts. In contrast to telephone support, which requires good connections and in which time zones play an important role, email and chat based online support can be easily outsourced overseas.

Online support from India

If you are interested in online support from India for your company, get in touch with us. outsourcing4work can provide you with the right support provider from India for your needs. You will be able to let your support activities be taken care of in India affordably and professionally, and will also be able to reduce your costs. We have many years of experience with Indian outsourcing providers, and can easily find a suitable provider that fits your requirements.

However, we don’t leave you alone once we have found the right employees for you. We will support you with the communication, project planning and implementation with our own project managers. Contracts are concluded with us as a European company, which provides you with additional legal security.