Back office outsourcing offers your company many advantages through the outsourcing of certain tasks. In addition to flexibility, you gain full concentration on your core business through the outsourcing of individual company processes.
However, you not only free up time but also benefit from the high cost-efficiency that you achieve through outsourcing. Read on to find out exactly what back office outsourcing is, how it can benefit your business and what BPO services outsourcing4work can help you with.
What is Back Office Outsourcing
Back office outsourcing is a form of business process outsourcing (BPO) and refers to the outsourcing of various business processes within companies. The outsourced business areas are usually not part of the actual core competencies of the company.
BPO often involves the outsourcing of very complex tasks, such as engineering. In the area of back-office outsourcing, the focus is more on outsourcing data research and traditional office tasks, which can be handled by a virtual assistant, or graphic design, which is handled by graphics designers.
Large corporations are increasingly using business process outsourcing, but small and medium-sized companies are also benefiting from the opportunities that BPO offers them.
It is worthwhile for your company to consider whether back-office outsourcing would be an option from which you can derive a wide variety of benefits.
How your company can benefit from back-office outsourcing
Outsourcing your back-office operations offers your company various benefits, including:
Quality of work
By outsourcing your back office tasks to our specialists, you will benefit from high-quality work. Their long and profound experience in their field of expertise and in BPO allows our professionals to enrich your team with important know-how.
Flexibility
In the business world, you may have to react to new circumstances, daily. With back-office outsourcing, you can flexibly expand your capacities. The use of BPO solutions is suitable for long-term cooperation as well as for temporary projects.
Save costs
Outsourcing your back-office tasks also allows you to save costs, by not hiring permanent staff, but using our employees flexibly, resulting in high-cost efficiency.
The majority of our employees live and work in India. They receive fair pay and enjoy good working conditions. Nevertheless, we are able to offer you their expertise at much more favourable conditions than those offered in Europe.
Save time and increase productivity
Outsourcing time-consuming tasks and routine activities save an enormous amount of time, which you can use for your core business. Back-office specialists usually work more productively because they are more experienced in the tasks involved than you are.
Another advantage is that you do not have to spend any time on training, but can transfer the tasks directly to our employees.
Direct contact
You are in direct contact with your new BPO employee, even if he or she is working remotely for your company. Adjusted core working hours compensate for any time difference between work locations.
These BPO services are offered by outsourcing4work
In our back-office services, we group various activities that regularly occur in the office area or administration. Examples of such work tasks may include travel bookings, accounting tasks, customer data maintenance or more specialized activities, such as online marketing or social media management.
Our employees can also take over classic research tasks, customer service or data entry for you so that you no longer have to do these activities yourself. Below we present a detailed list of the tasks our employees can cover for you:
Virtual Assistant
Have you been looking for a reliable virtual assistant? Through back office outsourcing, you simply hand over tasks to your VA. Unlike freelancers who work for several clients, our Virtual Assistants are permanent employees of our partner company.
They take over activities for you that previously kept you from implementing the essential tasks. This may include booking your travel or hotel stays, coordinating appointments, or graphically translating your ideas and project descriptions into presentations.
Our staff will also transcribe audio recordings and compose e-mails for you. The following list shows you an example of the services our VAs can perform for you:
- Formatting or adapting documents
- Data entry in CRM tools and tables
- Planning trips, e.g. booking hotels and flights
- Transcribing video, audio recordings or your notes
- Updating information, e.g. in databases
- Accounting
- Adding receipts and invoices to the appropriate software
- General scheduling
- Organizing meetings and conference calls
- Commissioning of tradesmen
- Checking answering machines and returning calls if necessary
- Retrieving and answering emails
- Reliable reminders of important appointments
- Marketing tasks, such as social media marketing
- And much more.
Our virtual assistants stand out from freelancers primarily because of their reliable work. Not only do they make your everyday work much easier, but they also give you the feeling that you can delegate office tasks to a VA with a clear conscience. Of course, our virtual assistants are available for you during agreed core working hours to make important arrangements.
Data entry and data research
Every day, countless data reaches you in your company. The Internet allows you to address your target group in many different ways, making it all the more important to accurately record the customer data you collect. Although computers are also capable of collecting data for your company, it is possible that these data volumes are unusable, incorrect or outdated. So, rather rely on manual data collection.
Our staff will research the data you need and prepare it appropriately for you. Depending on whether you need data entry, data research or data optimization, our specialists will take care of any type, content and scope of data processing for you.
We offer you the optimal solution according to your needs. From the following list you can see our services in the field of data processing:
- Copy Paste Data Capture
- Data cleansing
- Data extraction
- Document capture
- Offline / Online Data Capture
- Manual Data Capture
- Image Data Entry
- Excel Data Capture
- Invoice capture
- XML Data Entry
- Data research
- Internet research
- People research
- Product research
- Market research
- Customer Service
Professional customer service is a flagship for your company. Communicating with real people makes all the difference to your customers in the long term. After all, if you feel well looked after when talking to Customer Service, you will also remain loyal to your brand in the long term.
Whether by email, phone or social media – our employees take care of your complaint and community management. Especially when things don’t go smoothly in everyday life, our specialists are there for your customers with an open ear and advise them on how to solve problems.
Our Customer Service employees will take care of the following services for you:
- Hotline support
- Processing of all inquiries by phone, mail, fax or e-mail
- Online live chat with users
- Complaint management and processing of complaints
- Multilingual communication with existing and new customers
Engineering
In the field of engineering, we as a personnel service provider will find the right specialists and skilled workers for your company. Our worldwide network of experts as well as our many years of experience with remote work helps us to provide you with perfectly fitting engineers from India in the shortest possible time.
Our specialists will take over the following tasks for your company:
- Mechanical Engineering e.g. CAD Conversion & Migration Services
- Structural Engineering e.g. High Rise Structures Design & Analysis
- Architectural Services e.g. Detailing & Drafting Services
- Civil Engineering e.g. Paper to CAD Conversion Services
- Electrical Engineering e.g. Electrical Instrumentations Services
- Infrastructure Engineering e.g. Land Development Design Services
Image Processing
For your advertising material, online as well as offline, you regularly need the processing of image files. Especially in the field of online marketing, the editing of photo and image files is a time-consuming routine. outsourcing4work offers you a high-quality editing service for your photos and images for both business and private purposes.
Image editing
For your advertising material, online as well as offline you regularly need the editing of image files. Especially in the field of online marketing, the editing of photo and image files is a time-consuming routine. outsourcing4work offers you a high-quality editing service for your photos and images for both business and private concerns.
We provide the following photo editing services for you:
- Retouching of close-up photos
- Editing of building photos
- Restoration of historical photos
- Retouching of product images
- Album design and photo book creation
- and much more.
We support you in back-office outsourcing – free initial consultation
Thanks to our many years of experience in the field of BPO and remote work, we can advise you as a competent partner in your back office outsourcing. Benefit from our expert knowledge and our future-oriented remote model. Arrange your free initial consultation today.
